Refund policy

Return and Refund Policy 

ThinkBIGDesigns provides personalised design services and digital artwork. There are no physical items to return. 

Cancelling your order 

If you wish to cancel, email vision@thinkbigdesigns.co.uk as soon as possible, quoting your order number. 

If work has not started, we’ll provide a full refund. 

If you have expressly requested that work begin during an applicable cancellation period and then cancel, a proportionate charge for work already completed may apply where permitted by law. We’ll explain how this is calculated. 

Once work has begun, a change of mind does not automatically entitle you to a full refund. Any applicable cancellation rights remain unaffected. 

Problems with your artwork 

If there is a problem with your order, please contact us so we can understand it and arrange an appropriate remedy. Depending on the circumstances, this may include correcting the work, a price reduction or a refund. 

Mistakes we introduce, such as incorrectly copying your supplied wording, will be corrected without using your package’s amendment allowance. 

Changes to your original instructions or preferences are handled through the amendment rounds included in your package. This does not affect your rights where our work does not meet the agreed requirements. 

Your consumer rights 

Nothing in this policy excludes or limits your statutory consumer rights.